Frequently Asked Questions
Star Micronics Cloud was built to bring next generation customer engagement solutions to retailers by turning their receipt printers into cloud connected devices.
Any POS running on Windows 7, 8, or 10, with any Star printer:
All models (USB and LAN) and all services including AllReceipts and PromoPRNT are fully supported. You will need the latest driver, available here.
Details on how to configure a Windows PC can be found here.
Any POS running on a Mac PC (typically these are browser-based) is supported for any Star printer:
All models (USB and LAN) for AllReceipts are fully supported. You will need the latest driver, available here.
Details on how to configure a Mac an be found here.
Digital transaction data is all of the important sales data that is recorded when customers make a purchase. Anything that appears on a printed receipt is transformed into digital data. This includes what customers buy, when they buy it, how much they buy, what they paid for it, and where they purchased it. With this data, retailers are able to enable services that help them better engage, activate, and retain shoppers.
Built by Star Micronics, AllReceipts is a fast, free, and secure digital receipt solution available on all Star Micronics receipt printers. Other Star Micronics Cloud Services include device management, simple survey, and the Engage NOW function. More information on AllReceipts can be found at www.allreceipts.com.
AllReceipts™ is the most secure way for customers to receive and store digital receipts. You don’t have to give the retailer your email address or your mobile number, keeping anonymity intact. For further information on the benefits of AllReceipts, please visit www.AllReceipts.com.
Shopper data only belongs to the retailer and consumer. Nobody else! Star Micronics Cloud Services will never see any of the transaction data and will not share data unless specifically directed to do so. Retailers and shoppers are in complete control of their data. We also 100% comply with ISO 27001 and value our relationship with our customers.
Shopper data only belongs to the retailer and consumer. Nobody else! Star Micronics Cloud Services will never see any of the transaction data and will not share data unless specifically directed to do so. Retailers and shoppers are in complete control of their data.
Star Micronics Cloud Services Data Facilitation service allows retailers to transport digital receipt data to third party partners or vendors who can offer a wide range of analytics and shopper engagement services. Through these services, retailers can gain unparalleled information about what, where, and when shoppers buy to ultimately increase ROI.
No, you do not need to make ANY changes to your POS system. This is the big advantage of the services we offer; we either update the printer driver, or you are able to purchase the mC-Print Series, which come out of the box ready.
- Make sure you have the latest printer driver installed (available here) and that you are printing receipts normally.
- Make sure you create an account at StarMicronicsCloud.com.
- Connect your device.
- Subscribe to the free service, PromoPRNT.
- Create your first promotion.
- Start handing these promotions to your shoppers!
Our fully trained staff is ready to help you get set up, and are available by calling 1 (800) 782-7636.
Calling into Star for PromoPRNT support is 100% FREE!
We also have a number of partner companies who would be more than willing to manage your PromoPRNT needs for a small fee.
Currently we are offering PromoPRNT in USA, Canada, and all Latin American countries (except Cuba). If you would like us to release PromoPRNT in your country, please email email@example.com with the name of your country.
PromoPRNT is an in-store POS advertising and marketing automation tool that functions with offers on receipts. Its low cost, low maintenance, and high customer impression rate means it can seamlessly create better customer experiences that drive traffic and sales.
For owners of Star Micronics printers, it elevates POS technology and optimizes marketing efficiency.
- Its ultra low-cost and designed with retailers in mind
- It’s easy to set up and start customizing offers on receipts
- It scales well due to the inexpensive cost of receipt paper
Marketing campaigns can be made more effective with the right low-cost and high-margin advertising strategies.
Any event that’s relevant to your business can be leveraged for profit with special discounts, loyalty points accelerators, and other incentives.
These can sync with your marketing calendar, email campaigns, product launches, and even your loyalty program.
Yes, we have a series of PromoPRNT videos on YouTube (click here). We will continue to roll out videos focusing on how PromoPRNT can drive ROI for retailers and small businesses.
Yes, the cost of receipt paper and time to set up campaigns is considered the investment. PromoPRNT is a marketing automation tool for in-store offline marketing that can drive offers, discounts, QR code campaigns, and offline-to-online (020) traffic for retailers and small businesses. All it costs is for a business to own a Star Micronics printer.
This is a very common question and when speaking with small businesses and retailers, we highlight a few main value propositions: What does this actually mean for your business?
- Ability to convert offline to online traffic
- Build customer experiences and customer rapport in-store
- Drive seasonal deals and advertise in-store events
- Communicate important updates to all customers
- Conduct retail campaigns that charm shoppers
- Improve authenticity of brand impressions that build trust
- Drive repeat sales